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KC Water Assists Customers in Need

Posted on December 14, 2015

(Kansas City, Mo.) – The availability of water service is essential for everyday life, and helping customers who are experiencing hardship is part of KC Water’s commitment to give back to the community.

This year, KC Water again committed $300,000 to the Mid America Assistance Coalition to help customers who are unable to pay their bills.

Since the beginning of the program in 2009, KC Water has committed more than $2 million in funds. This needs-based program is funded by delinquent bill fees and has assisted more than 5,700 customers since the program’s inception.

John Carpenter manages KC Water’s Call Center. He says throughout the year his staff receives calls from customers requesting assistance. “Our goal at KC Water is to provide water service to our customers. For those unable to pay their bill, we work with them to find a solution.”

Customers interested in learning more about the needs-based assistance program and potential eligibility are encouraged to call 816.474.5112 or 211.

For more information, please contact Brooke Givens, Media Relations Coordinator, at or 816.513.0284.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area. KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

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