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Extreme cold temperatures may result in frozen pipes, water outages for some customers

Posted on January 6, 2014

(Kansas City, Mo.) –Kansas City Water Services customers may experience interruptions to water service due to the extreme sub-zero weather, which may cause water to freeze and water mains to break throughout the metropolitan area. Water Services encourages customers to call 311 or 816.513.1313 to report incidents of no water service at homes and businesses due to freezing temperatures. Water Services crews will continue to work around the clock to ensure water service is returned to customers as soon as possible.

Customers are also advised to follow a few simple winterization steps to prevent pipes from freezing and bursting inside homes, which can lead to costly repairs.

Customers can prevent frozen pipes during cooler weather by:

  • Disconnecting & draining outdoor hoses;
  • Insulating pipes or faucets in unheated areas;
  • Sealing off access doors, air vents, and cracks;
  • Locating the master shutoff valve, so water can quickly be shut-off if a leak occurs; and
  • Leaving a pencil-lead-thin stream of water flowing during freezing weather.

In the instance that a water pipe breaks and the shut-off valve doesn’t work, please call Water Services immediately to request an emergency shut-off. Water Services crews are available 24 hours a day, seven days a week, at 311 or 816.513.1313.

For more information, please contact Jennifer Kincaid, Media Relations Coordinator, at jennifer.kincaid@kcmo.orgor 816.513.0284.


KC Water maintains and operates water treatment and distribution systems, stormwater management systems, and wastewater collection and treatment systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City area. KC Water is primarily funded by fees charged to customers based on their use or impacts on the three utility systems.

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